Merged in [19464] from rjsparks@nostrum.com:

    Use friendlier language when requiring manual assistance with account creation. Fixes ietf-tools#3445.
 - Legacy-Id: 19503
Note: SVN reference [19464] has been migrated to Git commit 3a553c4

Author: rjsparks

ietf/ietfauth/tests.py

@@ -149,7 +149,7 @@ def test_create_account_failure(self):
         empty_outbox()
         r = self.client.post(url, { 'email': email })
         self.assertEqual(r.status_code, 200)
-        self.assertContains(r, "Account creation failed")
+        self.assertContains(r, "Additional Assistance Required")
 
     def register_and_verify(self, email):
         url = urlreverse(ietf.ietfauth.views.create_account)

ietf/templates/registration/manual.html

@@ -9,13 +9,13 @@
 {% block content %}
   {% origin %}
 
-    <h1>Account creation failed</h1>
+    <h1>Additional Assistance Required</h1>
 
     <p>
-       Manual intervention is needed to enable account creation for you.
-       Please send an email to {{ account_request_email }}
-       and explain 1) the situation and 2) your need for an account,
-       in order to receive further assistance.
+        Our apologies, it looks like there was an issue creating your Datatracker account.
+        Please send an email to support@ietf.org and we'll get you set up promptly.
+
+        Best, IETF Secretariat
     </p>
 
 {% endblock %}