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Copy file name to clipboardExpand all lines: docs/backend/upgrading/troubleshooting.md
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@@ -21,15 +21,15 @@ When a site error occurs, or Zope fails to start, there's probably an informativ
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Locate [these log files](https://plone.org/documentation/faq/plone-logs) and inspect instance.log.
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Ignore irrelevant warnings and search for words such as error, exception and traceback (case-insensitive).
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When Zope doesn't start and there's no useful information in the log file, you can start Zope interactively and watch for error messages in the output::
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When Zope doesn't start and there's no useful information in the log file, you can start Zope interactively and watch for error messages in the output:
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```
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```bash
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bin/instance fg
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```
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You may be able to find more information on the error messages in:
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- the {doc}`Version-specific migration tips </manage/upgrading/version_specific_migration/index>` for your version of Plone
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- the {doc}`Version-specific migration tips </backend/upgrading/version_specific_migration/index>` for your version of Plone
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- the {doc}`Error References </appendices/error-reference>`
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## Test without customizations
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If the problem disappears, you'll need to double-check your customizations.
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It's usually best to copy the original files of the new version of Plone to your skin, and re-customize those.
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## Test without products
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## Test without add-ons
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Bugs or compatibility problems in products that you have installed may cause problems in Plone.
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Go to Site Setup > Add/Remove Products and remove (uninstall) all product that are not distributed with Plone.
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Remove the uninstalled products from the Products directory of your Zope instance.
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Bugs or compatibility problems in add-ons that you have installed may cause problems in Plone.
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Go to Site Setup > Add-ons and deactivate all add-ons that are not distributed with Plone.
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Remove the deactivated add-ons from the packages of your Zope instance.
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If the problem disappears, you'll need to doublecheck the offending product:
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@@ -81,7 +81,7 @@ The more complex your story is, the more likely that it is unique to your situat
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Once you have investigated, analyzed, identified and confirmed the cause of your problem and you are convinced it's a bug (rather than an X-file), go to the appropriate bug tracker and report it:
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-Products: the README usually tells how to report bugs
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-Add-ons: the README usually tells how to report bugs
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