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help/error-messages.md

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### Troubleshooting
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For all below errors there will be more information provided in the container logs. You can check the logs for more details by checking the container logs by running;
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For all below errors there will be more information provided in the container logs. You can check the logs for more details by checking the container logs by running `docker logs speedtest-tracker`.
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`docker logs speedtest-tracker` 
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or any other equivalent command for your setup. 
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or any other equivalent command for your setup.
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<details>
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<summary>Unsupported cipher or incorrect key length. Supported ciphers are: <code>aes-128-cbc</code>, <code>aes-256-cbc</code>, <code>aes-128-gcm,</code> <code>aes-256-gcm</code>.</summary>
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This error is shown when the `APP_KEY` is not set or not set correctly. Make suer you set the `APP_KEY` as described in the [installation steps](../getting-started/installation/using-docker-compose.md#install-with-docker-compose).
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This error is shown when the `APP_KEY` is not set or not set correctly. Make suer you set the `APP_KEY` as described in the [installation steps](../getting-started/installation/using-docker-compose.md#install-with-docker-compose).
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</details>
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<summary>Failed to fetch external IP address</summary>
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When the `SPEEDTEST_SKIP_IPS` environment variable is Speedtest Tracker will make a call to [http://icanhazip.com](http://icanhazip.com/) to get your external IP address. This is done check if your external IP address (WAN IP) should be skipped.
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When the `SPEEDTEST_SKIP_IPS` environment variable is Speedtest Tracker will make a call to [http://icanhazip.com](http://icanhazip.com/) to get your external IP address. This is done check if your external IP address (WAN IP) should be skipped.
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**Possible reasons**:
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<summary>Unable to retrieve Ookla servers, check internet connection and see logs.</summary>
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This errors is shown when we try to retrieve the Ookla server list when selecting an server wehn running an manual speedtest. We get the list from: [https://www.speedtest.net/api/js/servers](https://www.speedtest.net/api/js/servers).&#x20;
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This errors is shown when we try to retrieve the Ookla server list when selecting an server wehn running an manual speedtest. We get the list from: [https://www.speedtest.net/api/js/servers](https://www.speedtest.net/api/js/servers).
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This error is useually caused by a docker network problem or no internet connection. You can check the [container logs](error-messages.md#troubleshooting) for more details.&#x20;
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This error is useually caused by a docker network problem or no internet connection. You can check the [container logs](error-messages.md#troubleshooting) for more details.
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</details>
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### InfluxDB
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<details>
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<summary>Failed to bulk write to InfluxDB</summary>
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When Speedtest Tracker fails to write data to InfluxDB this error is shown. The [container logs](error-messages.md#troubleshooting) will show more details on why it failed.&#x20;
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**Possible reasons:**
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* Connectivity problem to InfluxDB
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* Problem with authentication
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* Specified bucket does not exist in InfluxDB
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</details>
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<details>
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<summary>Failed to write test data to InfluxDB.</summary>
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<summary>Failed to write to InfluxDB</summary>
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When Speedtest Tracker fails to write data to InfluxDB this error is shown. The [container logs](error-messages.md#troubleshooting) will show more details on why it failed.&#x20;
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When Speedtest Tracker fails to write data to InfluxDB this error is shown. The [container logs](error-messages.md#troubleshooting) will show more details on why it failed.
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**Possible reasons:**
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* Specified bucket does not exist in InfluxDB
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</details>
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<details>
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<summary>Failed to write to InfluxDB.</summary>
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When Speedtest Tracker fails to write data to InfluxDB this error is shown. The [container logs](error-messages.md#troubleshooting) will show more details on why it failed.&#x20;
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**Possible reasons:**
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* Connectivity problem to influxdb
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* Problem with authentication
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* Specified bucket does not exist in InfluxDB
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</details>
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